Our goal is to complete cleanups whenever conditions allow. Cleaning as much as possible during each visit helps prevent waste from building up, especially since we never know when another next snowstorm may arrive. Winter is our busiest and most challenging season, but our team will continue doing everything reasonably possible to keep your yard clean.
Below are answers to some common questions about winter scooping.
Do you still service my yard when it snows?
Yes. We make every effort to complete cleanups as scheduled, provided road and yard conditions are safe for our technicians.
Fresh snow may put us a day or two behind for the remainder of the week. When needed, we may work into the weekend to catch up and avoid skipping cleanups. If severe weather puts us more than two or three days behind, we may need to skip that week’s visit and return on your next regularly scheduled service day.
Am I charged if my service is skipped because of snow?
Yes. In the rare event that we must skip a cleanup because of winter weather, your regular Average Monthly Rate will remain the same.
Unless your dogs are away, waste continues to accumulate between visits. That waste will still need to be removed as conditions improve, requiring additional time during future cleanups. In other words, the cleanup is delayed, but the amount of waste we remove does not decrease.
If your dogs will not be using the yard and no waste will be accumulating, please contact us as soon as possible. We’ll be happy to issue a credit for the time your dogs are away.
Why do you clean when there is still snow on the ground?
Cleaning what we can during each visit helps prevent waste from continuing to build up beneath new snowfall.
Your technician will look for dog tracks and collect any visible waste sitting on top of the snow, in melted or exposed areas, and on decks or patios. We understand that some waste may be hidden beneath the snow. As the snow melts and that waste becomes visible, we’ll collect it during future visits.
How do you handle waste that is frozen in snow or ice?
Frozen waste can be difficult or impossible to remove, particularly in shady areas where snow and ice repeatedly thaw and refreeze.
To help prevent injuries to their fingers, wrists, and arms, our technicians will not repeatedly or aggressively chip waste out of frozen ground or ice. If it does not come up with reasonable effort, they will move on and continue cleaning other areas of the yard.
If some waste remains after your visit, we appreciate your patience. We’ll collect it during future cleanups as the snow and ice melt.
Do I need to clear snow from my gate?
Yes, please help us safely access your yard by clearing snow and ice from both sides of your gate.
If the gate is blocked by snow or frozen shut when we arrive, we may have to skip the cleanup. Service can resume once the gate is accessible again. Keeping the path to the gate clear also helps protect our technicians from slips and falls.
Thank You for Your Patience
Winter weather can make cleanup schedules and yard conditions unpredictable. We appreciate your patience and understanding during periods of snow, ice, and hazardous conditions. If you have any questions or concerns about your service, please contact us.
📞 Phone: 303-781-7667
📧 Email: info@petscoop.com
📩 Contact Us Form: Contact Us Form.
